Privacy Policy

Welcome to Excel Child Care Services

At Excel Child Care Services, we are dedicated to safeguarding the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines how we collect, process, and protect personal data for customers, prospective customers, employees, subcontractors, suppliers, students, apprentices, website visitors, and job applicants.

Purpose of This Policy

This policy ensures that all personal data collected, processed, stored, shared, and disposed of by Excel Child Care Services complies with the General Data Protection Regulation (GDPR). Our objectives include:

Ensuring compliance with GDPR obligations
Protecting the rights and privacy of individuals whose data we hold, including staff, contractors, parents, and children
Minimising the risk of data breaches
Maintaining a clear and consistent approach to data management

Relevant Legislation

The GDPR has been enforceable since 25 May 2018 and applies to all organisations processing personal data of EU residents. Non-compliance can result in significant penalties.

Data Controller

Excel Child Care Services is the data controller for all information collected. Our registered office is located at:

96 Forest Hill Road, London SE22 0RS

Data Protection Responsibilities

Room Leaders are responsible for ensuring that data collected within their area is handled in compliance with GDPR and this policy. Responsibilities include:

Informing the Manager about collected personal data
Consulting the Data Protection Officer before implementing new software systems
Recording third-party access to personal data in the Third-Party Register
Ensuring all staff understand their duties under this policy

Why We Collect Personal Information

We collect only the necessary personal information to:

Respond to service or information requests
Provide child care, educational, wellbeing, and related services
Maintain a safe and supportive environment
Share relevant resource materials
Comply with legal and regulatory requirements
Manage payments and fulfil financial obligations
Consider employment and educational applications

General Staff Guidelines

All staff must:

Collect data only through approved documentation
Use data solely for its intended purpose
Share data responsibly and only when necessary
Safeguard personal data through secure storage and strong passwords
Regularly review and update data
Dispose of documents containing personal data securely
Seek guidance when unsure about data protection procedures

Consent

By providing personal information, you consent to its use as outlined in this policy. We require explicit consent for displaying children’s images and for other non-essential data uses.

Data Collection

We may collect the following information depending on our relationship with you:

Contact details, payment information, dependent’s details, health information, and emergency contacts
Service utilisation records
Employment and application information for staff and applicants

Children’s Data

We collect and process children’s data with additional care, ensuring parental consent for children under 16 and limiting access to necessary staff only.

Data Storage and Sharing

Electronic data is securely stored on UK-based systems
Physical records are kept in locked cabinets
Data may be shared with employees, subcontractors, and legal authorities when necessary

Access and Updates

You have the right to access and update your personal information by contacting us or submitting a Data Subject Request Form.

Security Measures

We employ appropriate technical, administrative, and physical safeguards to protect your data. While we strive for complete security, no system is infallible.

Use of Website Data

Our website may collect passive data via IP addresses, cookies, and other tracking technologies. Please refer to our Cookies Policy for details.

Policy Updates

This policy may be updated periodically. Please review it regularly to stay informed.

Contact Information

For questions or concerns, please contact us:

Email: [email protected] Address: 96 Forest Hill Road, London SE22 0RS